Every Thai Airways passengers who are traveling from, or domestically within Thailand. The person must be traveling to a destination currently serviced by Thai Airways. For inbound flight travel insurance will available soon.
Passenger can buy travel insurance together with flight ticket on Thai Airways website. There will be travel insurance offer before make a payment. Or can buy separately at www.thaiairways-insurance.com
Once the premium has been paid, a confirmation email which includes your coverage summary and policy wording will be released immediately. The details of the policy will be transmitted to our database, and cover will begin right away. However, in case that you don’t receive the confirmation email within 24 hours, please contact our call center at enquiries-TH@allianz.com or call +66 (0) 2305 8492 08.30 – 17.30 hrs. Monday – Friday.
Yes, you can purchase on Thai Airways website. Go to Travel Extras > Travel Insurance or www.thaiairways-insurance.com
No. Our policies are all designed to be taken out prior to the Thai Airways flight departure date. The coverage starts and ends as it’s defined in certificate of insurance.
Please contact Allianz Travel for any change of your trip at enquiries-TH@allianz.com or call +66 (0) 2305 8492 08.30 – 17.30 hrs. Monday – Friday, which must reach us and be acknowledged before your originally planned departure date and provided no claim has been submitted, Allianz Travel will e-mail to you a revised itinerary based on your revised travel details
No. After the policy has become effective, we won’t refund any part of the premium, even in the case of trip cancellation or curtailment.
You are requested to provide us the notice of cancellation, together with the reason and evidence of cancelling your travel. Please email this information to enquiries-TH@allianz.com ensuring that this will reach us and be acknowledged by us before your original planned departure date.
Each traveler is entitled to cover under only ONE policy. This policy may include multiple people, but each individual is to be insured by no more than ONE policy during their journey.
Yes. Our travel insurance is designed for leisure and business travelers alike. As Travel Insurance is intended to cover travel as opposed to long-term residence, you should be aware that the maximum period of coverage for any one domestic trip is 30 days and for the overseas trip is 90 days.
For passengers travelling abroad who bought travel insurance together with roundtrip flight ticket, the Travel Insurance policy entitles the person to medical assistance and cover for the expenses incurred during the subsequent medical treatment. The person is free to choose their medical advisor or an approved medical advisor can be appointed by us. Please call us immediately at +66 (0) 2305 8421, if you have a medical problem whilst overseas.
For domestic passengers who bought travel insurance together with roundtrip flight ticket, the Travel Insurance policy does not cover medical expenses incurred due to sickness or illness. Domestic policies provide cover for medical expenses incurred due to accident only. A domestic traveler is entitled to medical assistance and cover for the expenses incurred during the subsequent medical treatment. The person is free to choose their medical advisor or an approved medical advisor can be appointed by us. Please call us immediately at +66 (0) 2305 8421, if you have an accident whilst traveling in Thailand.
No. travel insurance for one-way flight ticket doesn’t have benefit for medical expense both domestic and outbound plan.
You have to notify directly to Allianz Travel, emergency medical assistance service provider, our staff shall arrange for emergency medical evacuation or repatriation to your home country utilizing the means best suited to do so, based on the medical severity of your condition.
A full definition of all important terms is provided in the Policy Wordings. A ‘pre-existing condition’ is basically any disease (including complications), symptoms or disorders occurred within 24 months before the coverage for which you are taking ongoing treatment, medication or precautionary advice. Pre-existing medical conditions are NOT covered under the Travel Insurance policy.
Yes, luggage and personal effects are covered under the policy. Travelers will be covered for luggage that is lost while it is checked-in with Thai Airways. Please be sure to keep your checked in baggage receipts and obtain a letter confirming the loss from the airline, So we could process your claim immediately.
Contact Allianz Travel immediately and our team will be able to assist with the emergency. Please contact our 24 hrs. Hotline number at Tel. +66 (0) 2305 8421. Or you can choose to make a collect call service to Thailand.
Contact Allianz Travel immediately and our team will be able to assist with the emergency. Please contact our 24 hrs. Hotline number at Tel. +66 (0) 2305 8421 or you can choose to make a collect call service to Thailand. Allianz Travel will arrange emergency evacuation to transfer you to the nearest suitable hospital to treat your injury. Our cover ends upon safely repatriating the person to their original departure point.
You can contact us by sending an e-mail to claim-TH@allianz.com or call +66 (0) 2305 8421. Allianz Travel will send you a claim form, then advising you to prepare any required documents for submitting them together with your claim form in order to proceed your claim request.
Depending on the type and circumstances of the claim, we may require original documents, such as reports or receipts. Typically, these documents are requirements, and we are unable to action the claim without the relevant supporting documentation. Each type of insurance claim may have a different document required (for example, medical report, invoice, receipt, police report). Please call at +66 (0) 2305 8421 or email us at claim-TH@allianz.com for details on exactly what documentation is required to process your claim.
We will pay directly to the hospital and other medical providers in the event that you being hospitalized or requiring assistance. For all other claims we will pay the claim settlement directly into your bank account.
Within 15 days from the date we received all of the required documents and the claim is approved.
Claims assessment is an important part of our customer service. Our intention is to assess all claims fairly. In accordance with the General Insurance Code of Practice, Allianz Travel has an Internal Dispute Resolution Committee. Should the fairness of a claims decision be questioned, the claimant may request that the Committee reviews the claim by writing to us explaining the reason for your dissatisfaction. The Committee will respond within 15 business days of your request being received. If this does not resolve the matter, we will provide advice on how to contact the industry’s independent external complaints scheme.